Lathrop GPM Partner Ryan Palmer was recently quoted in a Food on Demand article detailing a Pizza Hut franchisee’s $100-million lawsuit against the brand over their mandated rollout of an AI delivery system.
In the article, Palmer explains how tension between franchisors and franchisees over systemwide changes isn’t new and that disputes like this typically center on implementation and communication gaps, not flawed strategic judgments.
Read the full article here: Implications of Pizza Hut Franchisee’s $100 Million Lawsuit Over Delivery System